Gwalchmai Surgery
3,124 November -1,911(5,035)Total number of calls to surgery: |
3,089 November -1,913(5,002)Number of calls answered within two minutes: |
174 November ^126(48)Number of calls abandoned: |
1,053 November -21(1,074)Items issued via prescription: |
632 November ^(61)Referrals Made: |
387 November ^(31)Fit Notes Issued: |
47 November ^18(29)Administrative Communications Issued (letters/emails): |
666 November ^195(471)Text Messages Sent and Received: |
166 November ^147(19)Total digital requests submitted to practice: |
834 November -515(1,349)Appointments – Total: |
760 (91.127%) November -414(1,174)Appointments – Seen: |
74 (8.873%) November -101(175)Appointments – DNA: |
OCTOBER 2022
^5,035 October 3,402(1,633) Total number of calls to surgery: |
^5,002 October 3,404(1,598) Number of calls answered within two minutes: |
^48 October 13(35) Number of calls abandoned: |
^1,074 October 66(1,008) Items issued via prescription: |
^61 October -5(66) Referrals Made: |
^31 October 8(23) Fit Notes Issued: |
^29 October 3(26) Administrative Communications Issued (letters/emails): |
471 October -32(503) Text Messages Sent and Received: |
^19 October 9(10) Total digital requests submitted to practice: |
^1,349 October432(917) Appointments – Total: |
^1,174 (87.027%) October 313(861) Appointments – Seen: |
^175 (12.973%) October 119(56) Appointments – DNA: |