Gwalchmai Surgery

3,124 November -1,911(5,035)Total number of calls to surgery:

3,089 November -1,913(5,002)Number of calls answered within two minutes:

174 November ^126(48)Number of calls abandoned:

1,053 November -21(1,074)Items issued via prescription:

632 November ^(61)Referrals Made:

387 November ^(31)Fit Notes Issued:

47 November ^18(29)Administrative Communications Issued (letters/emails):

666 November ^195(471)Text Messages Sent and Received:

166 November ^147(19)Total digital requests submitted to practice:

834 November -515(1,349)Appointments – Total:

760 (91.127%) November -414(1,174)Appointments – Seen:

74 (8.873%) November -101(175)Appointments – DNA:

OCTOBER 2022

^5,035 October 3,402(1,633) Total number of calls to surgery:

^5,002 October 3,404(1,598) Number of calls answered within two minutes:

^48 October 13(35) Number of calls abandoned:

^1,074 October 66(1,008) Items issued via prescription:

^61 October -5(66) Referrals Made:

^31 October 8(23) Fit Notes Issued:

^29 October 3(26) Administrative Communications Issued (letters/emails):

471 October -32(503) Text Messages Sent and Received:

^19 October 9(10) Total digital requests submitted to practice:

^1,349 October432(917) Appointments – Total:

^1,174 (87.027%) October 313(861) Appointments – Seen:

^175 (12.973%) October 119(56) Appointments – DNA: